Shipping Policy

Last Updated: 12.09.2024

Auralis Botanicals is committed to ensuring your products are delivered in a timely and secure manner. Please review the following shipping guidelines.

Shipping Times and Costs:

1. Processing Time: All orders are processed within [X] business days. Shipping times may vary depending on your location and the shipping method selected.
2. Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Any applicable customs duties or taxes are the responsibility of the customer.

Delivery Issues and Delays:

1. Lost or Delayed Shipments: Auralis Botanicals is not liable for any lost, stolen, or delayed shipments once they have been dispatched to the carrier. However, if you experience issues with your delivery, please contact us at info@auralisbotanical.com, and we will do our best to assist in resolving the matter.
2. Address Accuracy: It is the customer’s responsibility to ensure the correct shipping address is provided at checkout. We are not responsible for orders delivered to an incorrect address.

Damaged Products:

If your product arrives damaged, please reach out to us at info@auralisbotanical.com with a description and photos of the issue. We will work with you to resolve the situation, which may include sending a replacement or offering store credit.

Customs and Duties:

For international orders, customs fees and duties are the responsibility of the customer. Auralis Botanicals is not responsible for any additional charges that may apply once your package reaches its destination