Refund Policy

Last Updated: 12.09.2024

At Auralis Botanicals, we strive to ensure our customers are satisfied with their purchases. However, due to the nature of our products, we generally do not offer refunds except in special circumstances, which will be assessed on a case-by-case basis.

Eligibility for Refunds:

1. Special Circumstances: Refunds are only provided in exceptional cases, such as damaged or defective products. Refund requests must be submitted within [time frame] of receiving the product.
2. Approval Required: All refund requests must be approved by Auralis Botanicals before processing. If approved, refunds will be issued to the original payment method.
3. Non-Refundable Items: Items that have been opened, used, or are not in their original condition may not qualify for a refund.
4. How to Request a Refund: Please contact us at info@auralisbotanical.com with your order number and details of the issue, and we will work with you to resolve it.

Working With You:

We value your satisfaction and are always willing to work with you to find the best solution. Whether that means issuing store credit, replacing the product, or offering other forms of assistance, we’re here to help.